Responsibilities:
 Serving at the first point of contact for customers seeking technical assistance over the
phone, email and through our ticketing system.
 Performing remote troubleshooting through diagnostic techniques and pertinent
questions.
 Manage tickets assigned in a timely manner.
 Determine the best solution based on the issue and details provided by the customer.
 Develop/modify Knowledge Base documentation.
 PC deployments, installation of software and assist customers with new devices.
 Record events and problems and through resolution logs.
Requirements and Skills:
 2-5 years experience working in a help desk environment.
 Proven experience with Microsoft Office, Teams and InTune services.
 In-depth knowledge of computer systems and mobile devices.
 Proven experience as a help desk technician.
 Ability to diagnose and resolve basic technical issues.
 Proficient with iOS and Android devices.
 Detail oriented and maintain confidentiality.
 Ability to work with minimal supervision.
 Customer-oriented and patient.

Job Type: Full-time

Pay: $19.27 - $23.21 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Madison, WI 53703 (Required)

Ability to Relocate:

• Madison, WI 53703: Relocate before starting work (Required)

Work Location: In person